Customer Appreciation Event a Success in Amarillo

Customer Appreciation Event a Success in Amarillo

IBT Industrial Solutions hosted a Customer Appreciation & Technology Expo on May 8th at the Holiday Inn East for businesses throughout the Panhandle area.  The event celebrated 25 years of servicing their customers. “We had a great turnout,” said Mike Powell, a Senior Account Manager for IBT in Amarillo.  “What I liked best was the level of interaction between the customers, vendors, and our IBT group personnel.  We got valuable feedback from this process.”

31 Vendors Participated

31 vendors were on-hand to demonstrate cutting-edge products and discuss industrial solutions, including representatives from SKF, Timken, Baldor Dodge, Koyo, and Norgren.  A free BBQ and Southwestern food buffet were served, and prizes were given away, including a 3-lap ride with the Richard Petty Driving Experience at the IBT Tech X 500 tradeshow, which will be hosted at the Kansas Speedway in September 2013. “I was thoroughly impressed by the level of engagement our attendees had with our suppliers in the booths,” said Anthony Akin, Director of Marketing for IBT.  “I think it speaks to the quality of people in the Amarillo community, and the relationships they have developed with our team over the last 25 years.”

Opened Doors in 1987

IBT Industrial Solutions provides much-needed industrial supplies, safety, and engineering services to manufacturing, mining, construction, and utility companies throughout the Amarillo area—to as far west as eastern New Mexico. They opened their doors to customers in this area on November 1st, 1987. Today, the 5,000 sq. ft. warehouse services more than 250 different companies annually. 2 of the 4 employees at the branch, Mike Powell and Kelly Holt, have worked there since opening day. “My absolute favorite part of the day was meeting people face-to-face that I’ve worked with by phone for 20-plus years,” said Holt, the Store Manager.  “It was a really great experience.”

New Ideas for Business

Cliff Adams, Director of Feed Milling at Cactus Feeders in Amarillo, has worked with IBT for over 20 years.  Cactus Feeders is the world’s largest privately owned cattle-feeding operation, and Adams routinely buys bearings, gear boxes, and belts, as well as engineering and safety services from IBT.  He attended the show on Wednesday to look for new products and ideas for his company’s 10 large-scale feed yards in Kansas and Texas. “I like how they had a wide variety of vendors at the show, representing everything from variable speed drives, to belts, to pulleys,” Adams said.  “We got some good ideas for our operations from the new vending machines that dispense things like gloves and protective equipment. We could really use those.”


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